Privacy Policy
Last Revised: September 20, 2021
At Lettuce Grow, we are committed to protecting the privacy and security of information you share with us. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website at https://www.lettucegrow.com/ or use our services (collectively, our “Services”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
Changes to this Privacy Policy
Lettuce Grow reserves the right to change this Privacy Policy at any time, and such changes will be effective immediately upon posting of the revised Privacy Policy on this website. You are therefore responsible for regularly reviewing this Privacy Policy and any additional terms or notices posted on LettuceGrow.com. Your continued access of our Services will be deemed your conclusive acceptance of any modified Privacy Policy. The date this Privacy Policy was last revised is identified at the top of the page.
Information We Collect
Information You Provide to Us
We may collect information from you when you register on our website, subscribe to a newsletter, make a purchase, respond to a survey, fill out a form, enter other information on our website, or subscribe to our Services. To register with us, we will ask you to provide us with your name, email address and password. When you place an order for our Services, our third party payment provider will collect payment information in order to process the transaction. For online payments, we use the payment services of Stripe. We do not process, record, or maintain your credit card information. For information about how Stripe handles your personal information, please refer to Stripe’s privacy policy at https://stripe.com/privacy. In addition, you have the option to finance your Lettuce Grow purchases using Affirm. For information about how Affirm handles your personal information, please refer to Affirm’s privacy policy at https://www.affirm.com/privacy. You may provide us with information to be published or displayed on our website (“Your Content”). When you post Your Content, the information contained in your posting will be visible to other website visitors. Any such postings are at your own risk.
Information Automatically Collected
When you use our Services, some information is automatically collected. For example, when you use our Services, your geographic location, how you use the Services, information about the type of device you use, your mobile network information, your Open Device Identification Number ("ODIN"), date/time stamps for your visit, your unique device identifier ("UDID"), and your browser type, operating system, Internet Protocol (“IP”) address, and domain name may be collected. This information is generally used to help us deliver the most relevant information to you and to administer and improve our Services.
How We Use Your Information
The information you provide to us, including personal information, is used to respond to your requests or to help make our Services better. In particular, we may use the information you provide in order to:
- Set up and facilitate the creation of your account;
- Personalize your experience and to allow us to deliver the type of content and product offerings in which we believe you will be most interested;
- Improve our website and apps in order to better serve you;
- Send you administrative email notifications;
- Allow us to better respond to your Customer Success requests;
- Administer a contest, promotion, survey or other website feature;
- Follow up after correspondence (email or phone inquiries);
- Resolve disputes or troubleshoot problems;
- Provide, process, and deliver the Services you request; and Send newsletters, surveys, offers, and other promotional materials related to our Services
Disclosure of Your Personal Information
We may share your personal information with third party service providers that help us to provide you with the Services that we offer; to conduct quality assurance testing; facilitate the creation of accounts, and to provide technical support. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them. We may disclose your personal information if we believe in good faith that such disclosure is necessary: (i) in connection with any legal investigation; (ii) to comply with relevant laws or to respond to subpoenas or warrants served to Lettuce Grow; (iii) to protect or defend the rights or property of Lettuce Grow; and/or (iv) to investigate or assist in preventing any violation or potential violation of the law, this Privacy Policy, or our Terms and Conditions. We may disclose your personal information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Lettuce Grow’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information about users of our Services is among the assets transferred. We may disclose aggregated information about our users without restriction. Aggregated information is information that does not allow the identification of any individual.
How We Protect Your Information
Our website is scanned on a regular basis for security risks and known vulnerabilities in order to make your visit to our website as safe as possible. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and who are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order, or enters, submits, or accesses information, to maintain the safety of personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers. All payments for orders are processed through our third party payment provider Stripe, and all payment method information is processed, recorded, and maintained by Stripe. We do not process, store, or maintain any payment method information.
How We Use Cookies
Cookies are small files that a website or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the website's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current website activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about website traffic and website interaction so that we can offer better website experiences and tools in the future. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some features of our website will be disabled. Some of the features that make your website experience more efficient and may not function properly, like automatic login.
Use of Tracking Technologies
We use Google Analytics and LogRocket and may use other analytics tracking services on our website and applications. We may leverage analytics, web beacons, and tracking data to serve targeted ads about our Services. In particular, we may serve targeted ads to you using the following tools:
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Facebook Pixel. We use Facebook Pixel to measure the effectiveness of our advertising by understanding the actions you may take on our website. Facebook Pixel assists us in customizing our advertising and serving you ads on your social media based on your browsing behavior. You can learn about Facebook’s privacy practices at https://www.facebook.com/about/privacy/, and you can opt out of the collection of your data by Facebook Pixel or the use of your data for the purpose of displaying Facebook ads by visiting https://www.facebook.com/settings?tab=ads (you will need to log into your Facebook account).
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Google Ads. We use the conversion tracking feature of Google Ads to help us determine how effective our ad campaigns are at generating leads, email sign-ups and other key actions. You can learn about Google's privacy practices relating to Google Ads at policies.google.com/privacy, and you can prevent your participation in Google Ads conversion tracking by setting your browser to block cookies from the domain www.googleadservices.com.
Users can visit our website anonymously. We also honor Do Not Track signals and do not leverage cookies or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Third Party Websites and Third Party Embeds
Our website may contain links to third party apps, websites, or may utilize other third-party content integrated with our Services. These third parties may collect information about your activities subject to their own terms and privacy policies. When you click on a link to any other website or location, you will leave our website and go to another website, and another entity may collect personal information or anonymous data from you. We have no control over, do not review, and are not responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of your personal information after you click on links to such outside websites. We encourage you to read the privacy policies of every website you visit. The links to third party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content or websites. Other companies' use of cookies and other data collection technologies is not covered by this Privacy Policy, but by the privacy policy of those other companies.
Children Under the Age of 13
Our Services are not intended for, and we do not specifically market to, children under the age of 13 years old. If you are under 13, do not use or provide any information on this website, register on this website, or make any purchases through this website. If we become aware that we have collected personal information from someone under the age of 13, we will remove that child’s personal information from our database.
Email Communications
We comply with the CAN-SPAM Act, a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and to send information and updates pertaining to orders
- Send you additional information related to your product and/or service
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred If at any time you would like to unsubscribe from receiving future emails, you can email us at help@lettucegrow.com or follow the instructions at the bottom of each email and we will promptly remove you from all correspondence.
Communication via SMS Text
In addition to email, we may send SMS text messages to phone numbers to alert customers or potential customers of service appointments, deliveries, sales, events, and other communications. Recipients of SMS text messages can opt out at any time by contacting customer service or responding "STOP" to the generated SMS text message.
California Privacy Rights.
California law grants additional privacy rights to California residents. In particular, the California Consumer Privacy Act (CCPA) requires businesses to disclose, for the past 12 months, (i) the categories of personal information collected, (ii) the sources of the collected personal information, (iii) the purposes for which the collected personal information is used, (iv) the categories of personal information disclosed for a business purpose, and (v) the categories of any personal information sold. Lettuce Grow provides these disclosures in the following table. Lettuce Grow does not sell any personal information in the common meaning of the term “sell.” However, because Lettuce Grow’s participation in ad networks for the purpose of targeted ads may constitute a “sale” under the broad CCPA definition, Lettuce Grow hereby discloses that it shares device identifiers and internet activity with its advertising partners to facilitate ad delivery.
| Category | Sources of Collection | Purposes of Collection | Disclosures for a Business Purpose |
|---|---|---|---|
| Identifiers | website visits, creation of accounts and purchases of Lettuce Grow products and services, whether online or via phone, fax, or other electronic methods | For customer registration, to enable Lettuce Grow to provide its products and services and to allow Lettuce Grow to communicate with you | To Lettuce Grow service providers to assist in providing Lettuce Grow products and services |
| Personal information categories listed in the California Customer Records statute | Registration to receive Lettuce Grow products and services, whether online or via phone, fax, or other electronic methods | To enable Lettuce Grow to provide its products and services, to allow Lettuce Grow to communicate with you and to permit payment for Lettuce Grow products and services (e.g., collection of credit card information) | To Lettuce Grow service providers to facilitate payment transactions |
| Commercial information | Purchase of Lettuce Grow products and services, whether online or via phone, fax, or other electronic methods | To provide Lettuce Grow products and services to customers and maintain purchase history | To Lettuce Grow service providers to facilitate delivery of products and services |
| Internet or other electronic network activity | Your browsing and search history on our website and other interaction with our website | To improve the visitor experience on our website, diagnose server problems and administer our website | To marketing specialist companies for the purpose of enhancing our website and improving the effectiveness of our advertising |
| Geolocation data | Your IP address or mobile device information | To better advise you as to use of Lettuce Grow products and services, depending upon your geographic region | N/A |
California residents also have the rights described below. We will not discriminate against any California resident who exercises these rights.
Right to access/know your information. You may request from us a list of (i) the personal information that we have collected about you, and (ii) the categories of third parties to whom we have disclosed your personal information. You have the right to up to two (2) access requests each twelve (12) months.
Right to delete your information. You may request, at any time, that we delete your information and direct our service providers to delete your information from their records. You may contact us to exercise these rights at help@lettucegrow.com. To ensure the privacy and protection of individuals, we are required to verify your identity (or that of your authorized agent) or otherwise authenticate your request(s), which we will do in accordance with the CCPA regulations. Please note that, under the CCPA, we are not required to grant a request to access/know or a request to delete with respect to personal information obtained from you in your role as an employee, owner, director, officer or contractor of a company and within the context of Lettuce Grow providing its services to such company.
Users Outside the United States
If you are a non-U.S. user of our Services, by providing us with information, you acknowledge and agree that your personal information may be processed for the purposes identified in this Privacy Policy. In addition, your personal information may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of personal information may be less stringent than the laws in your country. By providing your information, you consent to such transfer.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below:
help@lettucegrow.com
1-512-234-4001
4712 Admiralty Way, #238
Marina del Rey, CA 90292